Customer Satisfaction Survey

2. Utility Customer Satisfaction Survey
   We value your opinion. Please tell us what you think about our services. We will use your feedback to improve our service. If you provide us with your contact information, we will be able to reach you to answer any questions you may have.

   We value your opinion. Please tell us what you think about our services. We will use your feedback to improve our service. If you provide us with your contact information, we will be able to reach you to answer any questions you may have.

4. 1. How satisfied are you with the final product of Oconomowoc Utilities?

   1. Excellent
   2. Good
   3. Average
   4. Below Average
   5. Poor
   6. N/A

6. 2. Were you notified of work that was going to take place?

   1. Yes
   2. No
   3. N/A

8. 3. Please rate our crew and staff on overall customer service related to this project.

   1. Excellent
   2. Good
   3. Average
   4. Below Average
   5. Poor
   6. N/A

10. 4. Please rate our contractor on job performance related to this project.

    1. Excellent
    2. Good
    3. Average
    4. Below Average
    5. Poor
    6. N/A

12. 5. If you had any concerns during the project, how satisfied are you with the results?

    1. Excellent
    2. Good
    3. Average
    4. Below Average
    5. Poor
    6. N/A

14. 6. Are there any outstanding issues that need to be addressed (i.e. restoration) ?

    1. Yes
    2. No

16. 7. Please share any comments that would be beneficial for other customers in future projects.

18. 8. What is the best way for Oconomowoc Utilities to make customer contacts?

    1. Facebook
    2. Twitter
    3. Utility Website
    4. Email
    5. Standard Mail
    6. Phone

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